FAQ / T&C'S

Frequently asked questions

Why should I purchase a wedding dress from the wedding dress retail outlet?

Buying a wedding dress can be an expensive and time consuming event. Many brides end up becoming stressed and upset about the whole buying experience, not to mention many thousands of pounds out of pocket!

Unlike many wedding dress shops, the wedding dress retail outlet is different. We believe that choosing your wedding dress should be a fun and pleasurable experience, that shouldn’t cost a fortune.

Our wedding dress outlet offers a large range of brand new wedding dresses for you to choose from, at prices that you will find much more reasonable. All this without compromising on quality and style. You can take your time in our un pressured environment and try on as many dresses that you like! 

Please note that some of our off the peg dresses may have some marks and loose beads / hems due to being tried on. This is reflected in the massive discounts that we offer compared to high street prices.

Our suppliers deal with many high end clients and provide us with a great range of fresh new designs that we know you will love. We can offer our wedding dresses to you at £599 or less. However we can also provide you with a bespoke service if in the unlikely event you cannot find something that you love when you visit us.

Design, style, quality, choice all at the right price!

Do you stock designer wedding dresses?

Yes you can find a great range of designer dresses at the wedding dress retail outlet priced from £50 and £599. That’s a massive saving on retail prices!

Why are your designer wedding dresses so cheap?

We have many contacts in the wedding trade and source designer wedding dress many of which are current styles. All are in excellent condition! This allows us to provide you with massive savings! Why pay £2000+ for a designer wedding dress when you can purchase it from us for a fraction of the cost!

How can I get to the wedding dress retail outlet?

The wedding dress retail outlet is situated right in the heart of the UK in Birmingham’s Jewellery Quarter 

Birmingham has a great road, train and public transport network.     

What are your opening times?

Click onto our Birmingham Page        

What kind of payment to you accept?

We accept payment in different ways. You can pay by cash or by any major credit / debit card. 

How much can I save?

We offer wedding dresses that would often retail at £800 – £2000+ at prices of £599 or less!

 Dresses at the wedding dress retail outlet are sold off the peg. If I go away and return later the dress I love may have been sold to someone else. Can I reserve a dress and collect it later?

Yes! We understand that because we offer such great prices, demand can be quite high, so we provide you with a reserve facility by the means of a £100 none refundable deposit, which will be deducted from the price of your wedding dress. This will enable us to reserve your dress from sale for a period of 14 days.

What if after I have purchased a dress I change my mind?

If you do change your mind we are willing to exchange your dress for you as long as it is in its original condition. We require you to contact us within 7 days of purchase and you must bring with you your original receipt.

Do I need an appointment?

Currently Please Visit our Birmingham page for new  COVID 19 Restrictions (Appointments required at all times)

 To make an appointment   Click here

Am I able to bring people along with me?

Yes – However due to Covid19 restrictions we currently only allow 2 people (including the bride)

I cannot find the answer to the question that I have on this web page?

If after reading this web page you still have more question, please contact us and we will be more than happy to answer your query. You can find details of how to talk to us on our Contact page

Returns Policy

We will Give Refunds in accordance with your Legal Rights 

ie – When Goods are not of satifactory quality or not as discribed.

In all other cases we will consider an exchange, a credit note or a repair.

Please remenber that you are NOT entitled to a refund if you have simply changed your mind

You have damaged the goods after you bought them

You were aware of the defect before you bought the goods

If you change your mind about your purchase, you MUST contact us within 7 days of the purchase.

You can call the store direct on 0121 523 7512  or email us mail@weddingdress-retailoutlet.com

Terms and conditions for the use of our website

By continuing to use this Website, you are indicating that you accept these Terms & Conditions of Use. If you do not agree to be bound by these Terms & Conditions of Use you should immediately stop using the Website.

Website content

All copyright, trademarks and other intellectual property rights in all materials or content contained in the Website are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale or posting details through this Website.

Except as specifically authorised below, you may not do any of the following without obtaining our prior written consent:

  • copy, reproduce, distribute, republish, download, display, post, transmit, commercially exploit or create derivative works of any part of the Website. This prohibition applies, but is not limited, to the text, graphics, animations, photographs, pictures, data, images, audio and video clips available from the Website;
  • download, edit, reproduce or use any material and content contained within the Website for the purpose of advertising, promoting, endorsing or implying any connection with you or any third party;
  • utilise any data mining, robots, or similar data gathering/extraction tools to extract (whether once or many times) for re-utilisation, any substantial parts of the Website; or
  • create and/or publish your own database that features substantial parts of this Website (including without limitation prices and product listings).

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our Contact Us page to apply for permission to reproduce the Website or any part of it.

Your obligations

You will not:

  • use the Website (or any part of it) for any illegal purpose and agree to use it at all times in accordance with all relevant laws;
  • upload or transmit through the Website (i) any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or (ii) any material, including without limitations, any comments which are defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
  • use the Website in a manner which (i) may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired or (ii) violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);
  • create or publish a hypertext link to any part of the Website without our express written consent except that you may create a hypertext to the Website as long as the link does not portray us or our affiliates, or their products or services in a false, misleading, derogatory, or offensive matter. You may not use any of our logos or proprietary marks as part of the link without our express written consent (which consent we may withdraw at any time);
  • frame or use framing techniques to enclose any part of the Website or any content accessible on it without our express written consent. You will not use any meta tags or any other hidden text using our (or our affiliates’) names, logos, brands or marks without our express written consent. Any unauthorised use terminates the permission or license granted by us to use this Website in addition to our other rights; or
  • attempt any unauthorised access to any part or component of the Website.

You warrant that by accessing and using the Website you will not be in breach of any laws or regulations that apply to you.

We may monitor any activity and content associated with the Website. We will investigate any reported violation of these Terms & Conditions of Use or complaints relating to the Website and take any action that we believe is appropriate.

Our liability to you

While we make every effort to ensure our Website is as accurate, current, complete or error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you contact us. prior to placing an order on the Website.

The Website is provided, on an “as is” and “as and when available” basis without any representation or endorsement and we make no warranties of any kind, whether express or implied, in relation to the Website or its content offered on the Website.

We cannot guarantee that the Website is free from computer viruses, and you should take your own precautions in this respect. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website. If a fault occurs in the service you should report it to us straight away and we will attempt to correct the fault as soon as we reasonably can.

We will try to make sure that the Website is always available. However, this is not always possible and access to the Website may be suspended temporarily and without notice in the case of any system failure, maintenance or repair or for any other reasons outside our control, as well as for any breach by you of these Terms & Conditions of Use.

We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Website.

Links and third party e-commerce

The Website may contain links to other websites; these external websites are not under our control. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites. We are not liable for such websites and cannot make any guarantees about them.

If you use our Website to deal with a third party (for example to enter a competition), it is up to you to read and comply with the Terms & Conditions and Privacy Policies of such third parties.

Suspension or termination of the Website or services

We reserve the right to suspend or terminate the Website or remove any of the services on it with immediate effect at any time, and without notice, for example if:

  • there is a change in the law that limits our ability to provide the Website;
  • an event beyond our control stops us providing the Website (eg: technical difficulties).

Changes to Terms & Conditions of Use of this Website

We reserve the right to change these Terms & Conditions of Use from time to time. If this happens, we will post the new Terms & Conditions of Use on the Website. It is your responsibility to ensure you regularly check these Terms & Conditions of Use to familiarise yourself with their terms and check any updates. If you do not wish to be governed by the revised Terms & Conditions of Use, please stop using the Website.

Our Liability

While we make every effort to ensure our Website is as accurate, current, complete or error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you Contact us prior to placing an order on the Website.

We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Website.

We remain liable however for:

  • loss, damage, death or personal injury resulting from our negligence;
  • fraud or fraudulent misrepresentations;
  • any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
  • defective products under the Consumer Protection Act 1987; or
  • any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.